Return & Exchange policy:
We are confident you will be happy with your purchase. However if this is not the case, you may EXCHANGE it for another item by mailing it back unworn and in its original condition. SORRY, NO REFUNDS. All exchanges must be postmarked within 10 days of receipt of purchase. To exchange an item, please contact ATI at [email protected] for instructions. Ancient Truth Investigators is not responsible for lost or damaged packages. All shipping fees are not refundable.
Order Confirmation
After placing an order, you will receive an email confirmation. You will receive a second email when your order is shipped so that you may track your package.
United States: Orders are shipped via USPS Priority with delivery confirmation which costs $9 (default shipping charge) and take just 2-3 business days to arrive. You will receive an email with USPS tracking number when the order is shipped.
Canada and Mexico: Orders are shipped First Class which costs $12 (default shipping charge) or $19.95 for Priority (which takes 6-10 days to ship)
Everywhere else: Orders are shipped First Class which costs $10 (default shipping charge) or $23.95 for Priority (which takes 6-10 days to ship)
For international orders, the customer is responsible for all duties and taxes.
Rush Orders
If you need your Chakra Enhancer by a certain date, please email [email protected] to see if your request can be met. Ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately.
Gifts
All orders are shipped in a gift box. If your order is a gift and you would like to enclose a personal note please contact ATI with instructions. Receipts are sent via email to the buyer, not included in the shipment.
Once your payment is processed, your order will ship within 5-10 business days. Any changes in the estimated shipping time will be communicated to you as soon as possible.
Repairs
If an item is defective within the first 30 days of your purchase, we will be happy to repair it at no cost, provided it has been subjected to normal wear and tear. If after extended wear you would like us to repair your jewelry, please email Rachel at [email protected] to discuss the fee. Repairs are handled on a case-by-case basis depending on the extent of the repair needed. Repair costs start at $25 and will vary. The customer will be responsible for shipping both ways.
Replacing a lost earring
If you lose one of your Spotted Quartz earrings we will gladly make another match. The cost for this service is the half the current price of the pair of earrings plus all shipping costs. If the earring is no longer available for sale here you may need to send us the one remaining earring so that we can replicate it correctly. Email us and we’ll work out the details.